FAQ
💬 Travel Truths & Need-to-Knows
Got questions about how working with a travel agent works? We’ve got the answers, the vibes, and the receipts.
General FAQs
Working with a travel agent saves you time, stress, and money. We take care of the details, offer expert advice, unlock exclusive perks, and create a seamless, customized experience—so all you have to do is show up and enjoy the vibe.
Many of our planning services are free to you! We earn commission through the travel vendors we work with.
We book both! Whether you’re headed to Miami for the weekend or the Maldives for a milestone, we’ve got you covered.
We plan everything from quick weekend getaways to group cruises, baecations, girls’ trips, family reunions, honeymoons, and more. If you can dream it, we can help take it off.
Vibe Planning FAQs
Easy!
- Just fill out our Trip Request Form to tell us your vibe, and/or schedule a free consultation so we can chat through your vision.
- Once we get a deep understanding of your budget/destination choice/ travel dates/ etc. we will provide you with options to meet your needs. We will narrow down what you like/love until we find the perfect fit!
- Next, you will lock in your trip with a deposit and start the countdown!
- But, our work here is not done! We will continue to send you constant trip/destination information and reminders along the way to keep your trip at the front of your mind and keep the excitement going.
- We will be there from start to finish to assist with any trip requests and needs!
That’s totally fine! We love helping people match their mood, budget, and travel style to the perfect destination.
We can book airfare for you, but we often recommend booking your flights yourself directly with the airline—and here’s why:
When you book your own flights, you:
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✅ Maintain full control and access to your reservation
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✅ Can receive real-time updates and alerts directly from the airline
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✅ Can easily make same-day changes or rebook at the airport if needed
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✅ Are eligible for airline credits or compensation if something goes wrong
When travel agents book airfare, it sometimes limits what you can do in a pinch—especially during delays or cancellations, when airline staff often require the ticket owner (aka the person who booked it) to make changes.
That said, we're always happy to guide you on the best airlines, routes, and prices, and we’ll even walk you through the booking process if you’d like! 💻✨
Absolutely! We offer contracted and non-contracted group trips. Whether it’s a birthday squad, a family reunion, or a girls' retreat, we’ll help coordinate the logistics and keep everyone on the same page. We create personalized Group Booking Websites for you to easily share that gives everyone all the trip info and direct access to book with us. We also offer updated spreadsheets to keep you updated as attendees book. This takes all of the stress off of the group leaders!
Of course! We are excited to offer even more customized itineraries for our clients. Tell us exactly what you have on your bucket list for your trip and we will make it happen! Want to ride ATVs? Dinner in the sky? A sunset cruise? Just let us know what you have in mind and we will provide you with options and assist with booking this as well!
We provide a Travel Insurance quote to all travelers. Travel Insurance is an additional add on that is always HIGHLY recommended. We offer different travel insurance packages to cover many different components of your trip from hotels and airfare, to park tickets, rental cars, etc.
For the best deals and availability, we recommend starting:
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3–6 months ahead for domestic trips
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6–9 months for international or cruise travel
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9–12 months for group trips or peak season travel
(Pro tip: It’s never too early to start!)
1000% yes. Let’s turn that special moment into a travel memory you’ll never forget! We’re talking upgrades, surprises, and personalized touches.
Payment FAQs
Yes! Many of our travel partners allow deposits and flexible payment plans. We’ll break it all down for you so you can plan ahead without stressing your pockets.
Deposits vary based on supplier/Resort. They usually range from $50-150 per person/adult.
The sooner you book the better. Final balances are usually due between 60-90 days prior to travel dates. This means, if you book the month before your desired travel date, you will more than likely have to pay the balance in full at time of booking. However, if you book 6 months to a year in advance, you will have ample time to break that payment down into smaller increments to make Travel more doable! We’ll keep you on track with gentle reminders.
We provide each traveler with a Personalized Secure Payment Link the moment they book their trip. You will use this link to make your deposit and all following payments. We recommend bookmarking it for quick access but it is also always linked on your invoices.
You will also be able to approve payments through your Client Portal Account.
Ready for Takeoff FAQs
Yes! You’ll receive a custom digital itinerary through our Trip App with everything in one place—flights, hotels, confirmations, tips, and more. No scattered emails or lost details. This even allows us to chat with you and check in or troubleshoot things quickly for you while you are sipping a margarita by the pool!
You won’t be out here alone. We’re just a text or call away and will advocate for you if anything unexpected pops up—flights, cancellations, delays, etc.
We are always here to help on-call while you are traveling! But we also want to make sure you can get the fastest resolution possible. Due to this, we always recommend you contact the front desk or concierge with your concern first. If this does not provide a resolution, please reach out to us so we can try to intervene from our end.
For Destination vacations:
Our packages usually always include Roundtrip Shared Transfers unless noted otherwise.
Shared transfers can always be upgraded to Private Transfers or Luxury Vehicles for an additional fee)
For Cruises:
We can add roundtrip or one way transfers to the port to your package.
Absolutely! We’ll send you a packing list based on your destination and type of trip. We’ve done this a few (hundred) times. We got you!
